<aside> ⚡

With field incident reporting you can:

• Capture incidents in the moment from drivers, operators, or anyone involved in or witnessing the event
• Capture photos, GPS and timestamps automatically
• Route reports to your safety or compliance team for investigation
• Run incidents through the full investigation, risk rating and closure process in Incident Reports </aside>

This is the field-reporting half of Step 3 B) of building your SMS — paired with Incident Reports, which is the web-portal management half. Anyone in your operation can raise an incident directly from the Hubfleet mobile app when they're involved in, or witness, an event. Reports include photos, GPS and timestamps, and land in Incident Reports for your safety or compliance team to investigate and close.

<aside> ℹ️

Mobile is for reporting. Web is for managing. Drivers, operators and anyone involved in an incident can only report from the mobile app — fill in the form and submit. Everything else (investigation, risk rating, corrective actions, costs, review, closure) happens on the web portal and is the safety or compliance manager's job. See Incident Reports for the full incident management process.

</aside>

How field incident reporting fits into the SMS

An incident reported from the field connects to several other parts of your SMS:

• The right person picks up the report for investigation — defined by your Setting Up Your Safety Org Chart
• The incident lives in Incident Reports, where it's risk-rated using the Configuring the 5×5 Risk Matrix and the calibration anchors from ‣
• Setting Up Escalation Rules decides who gets notified and what approvals are required, based on parent item type (Incident), Safety Category and risk level
• Corrective actions added to the incident flow into the Actions Register
• Every incident is evidence about your controls — closure feeds back into Creating and Managing Risk Controls

Prerequisites

• Hubfleet mobile app installed on the driver's or operator's device
• Setting Up Your Safety Org Chart configured
• ‣ configured (Incident Types, severity descriptions, locations)

A. Report an incident from the mobile app

<aside> 👤

Who does this: Any driver, operator or team member with the Hubfleet mobile app who is involved in or witnesses an incident.

</aside>

Submit the report from the scene where you can — the GPS, photos and timestamps are far more accurate captured live.

Open the Incident Report form